We seek to understand your needs and offer impartial recommendations and advice. We are committed to high standards of customer service through our Customer Care Charter
Customer Care Charter
At Digital Phone Company, we pride ourselves on delivering a high quality of service to our loyal customers. As part of any mobile contract taken via us, you will automatically receive our exclusive customer care package
Complete set-up service for your new device
Basic training to give you confidence in utilising the features of your device
Unlimited technical support throughout the term of your agreement from any of our stores
Enhanced network support in-store
Wi-Fi Hotspot for software updates
Warranty repair service
Quick in-house repair service
Notification when your early upgrade/renewal is available
Exclusive offers for existing customers
Priority appointments for existing customers
The above is provided free of charge and ensures you receive all the support you may require throughout the term of your contract.
It is our commitment to you.
Experienced, Impartial Advice
Our staff are highly trained and follow an intensive in-house training program to equip them with the product knowledge and industry knowledge to offer you the best impartial advice.
We are compassionate people and will listen to and understand your requirements before recommending a mobile phone and package which we believe will suit you. Our advisors will seek to understand how you are likely to use your phone, which features are of particular importance, how much storage you are likely to require and what your budget is. This information allows us to make a recommendation from our extensive product range.
At no stage will we pressure you to make a decision, but we will be happy to answer questions and demonstrate the various mobile phone models available to you. Our priority is to find the right phone, on the right package to suit your needs.
Dementia Friendly
We specialise in assisting the older generation to have access to modern smartphone technology. Our staff recognise that some customers require additional support, training and assistance to make the most of their new device and we are happy to provide that in-store.
However, we also understand that some people are not ready to move to a smartphone and prefer a more basic device. We have a range of “feature phones” using basic operating systems and larger buttons to suit those needs.
Our company is “dementia-friendly” and through Age UK Norwich and the Norwich Dementia Action Alliance we are one of 100 local businesses who have pledged to support people with dementia through the following action plan:
- We will train all staff to understand how to recognise, communicate and support customers with dementia.
- We will ensure our stores are dementia friendly environments by adapting processes, materials and advertising where possible.
- We will include products within our range which are particularly suited for customers with dementia.
WHAT OUR CUSTOMERS SAY
I visited the Beccles store following a recommendation. I saw Steve. He was genuine, knowledgeable and extremely helpful. Steve took the time to transfer everything over from my old phone to the new one making sure it all worked as it should. The service was flawless. Will definitely be recommending this store along with Steve and will be using the store again without a doubt. Thanks Steve!
Beccles Store Customer
WHAT OUR CUSTOMERS SAY
Have been going to Digital Phone Company in Holt for many years. Exceptional service and support. Always help me if have a problem with my iPhone or iPad. Can’t put a price on having the local service right on your doorstep. Highly recommended.
Holt Store Customer
WHAT OUR CUSTOMERS SAY
I’d like to thank Brad hugely for help he has given my husband and myself as we stumble along in unfamiliar digital technology. He has sorted out appropriate phones for us, saved us money, helped John with adaptations that enable him to read despite his sight loss. Every time we see him he is unfailingly polite and never makes us feel stupid. The Go To man!
North Walsham Store Customer
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