Digital Phone Company crowned ‘Number 1 for Customer’ at VodafoneThree national awards
Family-owned telecoms specialist recognised for outstanding customer service after more than 30 years of partnership with Vodafone
Digital Phone Company, has been recognised as ‘Number 1 for Customer’ at the Annual VodafoneThree Consumer Partner Conference, celebrating an unwavering commitment to delivering exceptional customer service across the region.
The prestigious national award recognises Digital Phone Company’s customer-first approach. At the heart of that commitment is the Customer Care Charter, providing customers with ongoing technical support, handset set-up, training, repairs, upgrade reminders and in-store assistance throughout the life of their contract. The Charter reflects the company’s belief that a customer’s journey doesn’t end when they leave the store but continues for the lifetime of their device.
Chairman, Phil Rider said:
“We are absolutely delighted to receive this award. Being recognised as ‘Number 1 for Customer’ is especially meaningful because customer service has always been at the heart of everything we do.”
“For more than 30 years we’ve focused on taking the time to understand our customers’ needs, offering impartial advice and providing ongoing support long after they’ve walked out of our stores. Our Customer Care Charter and the dedication of our incredible team mean our customers know they can always come back to us for help, whether it’s setting up a new phone, troubleshooting an issue or simply getting advice.”
“To receive this recognition from Vodafone, at such an exciting time in the company’s history following its merger with Three, is a tremendous honour. We are incredibly proud to have played a part in Vodafone’s success over the last three decades and look forward to continuing to deliver network-level service with the personal touch our customers value.”
The award further cements Digital Phone Company’s reputation as one of Vodafone’s leading retail partners and reflects a business philosophy built on listening first, providing expert guidance and delivering exceptional standards of customer care.
As VodafoneThree continues it’s £11bn pledge to create a transformative mobile network for the UK, Digital Phone Company will continue to help customers across East Anglia access the latest technology, backed by the reassurance of trusted local experts who remain committed to providing support whenever it’s needed.
ENDS
